DELIVERY / SHIPPING POLICY

Domestic (Canada) Home Delivery orders are usually processed and shipped within 3-5 business days after order is placed.
 

International Priority orders are usually processed and shipped within 2-5 business days after order is placed.
 

Standard Overnight and 2-Day orders are usually processed and shipped within 1-2 business days after order is placed.
 

Shipping Type You Receive Your Package Exceptions
FedEx Standard Overnight 1 business day after ship date Not offered to all locations.
FedEx 2-Day 2 business days after ship date
FedEx International Priority 2-7 business days after ship date Excluding customs delays.


Once your package is in transit, please note that your order may be delayed due to bad weather occurring along the shipment route, regardless of shipment method. We are not responsible for these delays. Holiday Closures (Non Processing or Shipping Days)


International Shipping:

We appreciate the business from our international customers. Please be aware that the items in your order must not be prohibited by embargo or international restrictions. We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.

Please note that, in addition to the shipping charge, customers shipping to locations outside the Canada are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees will be billed to you by FedEx or any 3rd party contractor fulfilling your shipment. The listed shipping cost covers the cost of shipping only.



Please note that all sales are final.

 

We currently offer international customers two shipping choices: FedEx International Priority or FedEx Economy/Ground Priority. We want to give customers the choice between faster service and more affordable pricing.
 

FedEx International Priority

  • Orders are usually processed in 2-5 business days.
  • You receive your package 2-5 days after ship date.
  • Orders have tracking information
  • In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.

FedEx Economy/Ground Priority

  • Orders are usually processed in 5-8 business days.
  • You receive your package 5-7 days after ship date.
  • Orders have tracking information
  • In addition to the shipping charges, customers are responsible for paying all import fees and duties, which will be payable at the time of delivery.


CONTACT INFORMATION


MONLOVE

1597 Ch. Berges Du Nord,
Wentworth-Nord, (Qc)
J0T 1Y0
1(450) 226-8539

e-mail: sales@monlove.com


REFUND POLICY


Please note that all sales are final. (There are no refunds possible)

Exchanges are at the discretion of management.

Items must be exchanged within 30 days of receipt.

Exchanged items may be subject to a 20% restocking fee.